Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use Always On Reception’s AI chatbot and AI voice agent services. Sounds good? Let’s get started.
1. Information We Collect
To provide our services, we may collect the following types of information:
- Business Information: Details like your business name, hours, services, and FAQs.
- Customer Interactions: Data from conversations your customers have with our chatbot or voice agent, such as inquiries, bookings, or feedback.
- Usage Data: Information about how you and your customers use our services, including logs, timestamps, and performance metrics.
- Contact Information: Your name, email, phone number, and billing details when you sign up for our services.
2. How We Use Your Information
We use the information we collect to:
- Customise and improve your AI chatbot and voice agent.
- Process subscriptions and payments.
- Provide customer support and troubleshooting.
- Analyse performance and improve our services.
- Communicate updates or important information about your account.
We’ll never sell your information.
3. Data Sharing
We value your trust and limit data sharing as much as possible. We may share your information:
- With Service Providers: Trusted third-party services that help us process payments, host our platform, or enhance functionality.
- For Legal Reasons: If required by law or to protect our rights and comply with legal obligations.
- With Your Consent: If you agree to share specific information with others.
4. Data Security
We’re committed to keeping your data safe. Here’s how we protect it:
- Encryption: Customer interactions and sensitive data are encrypted in transit and at rest.
- Access Control: Only authorised personnel can access your information.
- Regular Audits: We conduct security checks to identify and address vulnerabilities.
While we work hard to protect your data, no system is 100% secure. In case of a breach, we’ll notify you promptly.
5. Cookies and Tracking
We may use cookies and similar technologies to improve our services. These help us understand how you use our platform and enhance your experience. You can disable cookies in your browser settings, but some features may not work as intended.
6. Your Rights
You have rights when it comes to your information. These include:
- Access: Request a copy of the data we have about you.
- Correction: Update or correct inaccurate information.
- Deletion: Ask us to delete your data, subject to legal and operational constraints.
- Opt-Out: Unsubscribe from marketing emails or limit data collection in certain cases.
Reach out to us at [your contact info] for any requests.
7. Data Retention
We keep your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer needed, your data will be securely deleted.
8. Third-Party Links
Our platform may link to third-party websites or services. We’re not responsible for their privacy practices, so we recommend reviewing their policies before sharing information.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our services or legal requirements. If we make significant updates, we’ll notify you via email or on our platform. Continued use of our services means you accept the updated policy.
10. Contact Us
Got questions about this Privacy Policy? We’d love to help!