These Terms and Conditions (“Terms”) govern your use of Always On Reception’s AI chatbot and AI voice agent services. By signing up for or using our services, you agree to these Terms. Sounds good? Let’s dive in!

1. Services We Provide

Always On Reception offers AI-powered chatbot and voice agent services designed to help local businesses streamline customer interactions. Our services can handle tasks like answering inquiries, booking appointments, and nurturing leads—all tailored to your business’s voice and tone.

2. Your Responsibilities

To keep things running smoothly, here’s what we expect from you:

  • Accurate Information: Provide us with accurate business details like operating hours, services, and FAQs.
  • Appropriate Use: Use our services for lawful purposes only. No spamming, abusive behavior, or anything that might break local or international laws.
  • Updates: Let us know if your business information changes so we can keep your chatbot or voice agent updated.

3. Our Responsibilities

Here’s what you can count on from us:

  • Tailored Service: We’ll customise the AI chatbot and voice agent to align with your business’s unique needs.
  • Uptime: We aim to keep your services available 24/7. While we strive for perfection, occasional downtime may occur for maintenance or technical reasons.
  • Data Security: We prioritise protecting your business and customer data. See our [Privacy Policy] for more details on how we handle your information.

4. Subscription and Payment

  • Subscription Plans: Always On Reception operates on a subscription model. Pricing details are outlined during the signup process.
  • Payment Terms: Payments are billed monthly or annually, depending on your plan. Late payments may result in service suspension until resolved.
  • Cancellations: You can cancel your subscription at any time. Cancellation will take effect at the end of your billing cycle.

5. Limitations of Liability

We’ll always do our best, but:

  • Always On Reception is not liable for any direct or indirect damages arising from the use of our services.
  • While our AI is designed to assist customers efficiently, it’s not perfect. Errors or miscommunications may happen.

6. Intellectual Property

  • All AI models, scripts, and designs provided by Always On Reception remain our intellectual property.
  • You may not copy, distribute, or modify our software without written consent.

7. Privacy and Data Use

We take privacy seriously.

  • Customer interactions handled by our AI are stored securely and used solely for improving our services.

8. Termination

We reserve the right to suspend or terminate your access to Always On Reception services if you violate these Terms. If this happens, we’ll notify you and, where possible, work to resolve the issue.

9. Updates to Terms

We may update these Terms from time to time. If changes occur, we’ll let you know via email or through our platform. Continued use of our services after changes means you accept the updated Terms.

10. Contact Us

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